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Customers

With every project Midas works on, the overriding aim is to exceed the expectations of customers. The fact that two thirds of projects Midas worked on in 2006 were repeat business with existing customers is testament to this. We hope to increase repeat business to 70 per cent in 2007.

To gauge customers’ satisfaction, we ask them to evaluate Midas’s performance before, during and after each project. Currently the average score is 8.5 out of ten, and we aim to increase this to nine in 2007.

We have also introduced a range of Key Performance Indicators to measure customer satisfaction and project delivery performance.

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