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Customers

With every project Midas works on, the overriding aim is to exceed the expectations of customers. The fact that over three quarters of projects Midas work on are repeat business with existing customers is testament to this. We hope to maintain repeat business at at  least 80%.

 We have also introduced a range of Key Performance Indicators to measure customer satisfaction in the service we provide and project delivery performance.

To gauge our customers’ satisfaction, we ask them to evaluate our performance before, during and after each project.  Currently the average score is 8.7 out of ten, and our aim to increase this to 9.0.

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